Returns & Exchanges

At Fitness Superstore, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window on most equipment and apparel. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items back into their original boxes, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location or schedule a heavy-freight pickup for large equipment.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing