Frequently Asked Questions
Everything you need to know about your fitness journey and orders.
How much does shipping cost for heavy gym equipment?
We offer tiered shipping rates based on weight. Standard accessories ship for a flat fee, while heavy items like treadmills and power racks are calculated at checkout based on your delivery zone.
Do you offer professional assembly services?
Yes, we partner with certified technicians to provide white-glove assembly services for larger equipment. You can select this option at the checkout page for an additional fee.
What is your return policy for fitness gear?
You can return unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, wearable items and supplements must be unopened.
Do the products come with a manufacturer's warranty?
All our cardio and strength equipment comes with a standard manufacturer's warranty. Specific durations vary by brand, but most cover frames for a lifetime and parts for 1-5 years.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer financing options for expensive equipment?
Yes, we offer flexible payment plans through partners like Affirm and Klarna, allowing you to pay for your home gym setup in monthly installments.